Returns & Exchanges
At LifeStraw, we want you to be completely satisfied with your sustainable fashion choices. If your purchase isn't quite right, we offer a hassle-free 30-day return policy for all unworn and unwashed items.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return process and attach it securely to your package.
Pack and Ship
Place your items in their original packaging and drop off the parcel at any authorized carrier location within 7 days of starting the request.
Receive Your Refund
Once our warehouse inspects the returned garments, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing